Shipping Policy

A Legal Disclaimer

Shipping Policy
Effective Date: December 5, 2024
At Hashirama Bonsai, we are committed to delivering your orders promptly and with the utmost care. This Shipping Policy outlines the terms and conditions regarding the shipment of products purchased from our website, hashiramabonsai.ch.

1. Shipping Locations
1.1. Worldwide Shipping
We ship most of our products worldwide, including tools, pots, and accessories.
1.2. Switzerland-Only Shipping for Bonsai Trees
Due to the delicate nature of live plants and customs regulations, bonsai trees are shipped only within Switzerland.

2. Shipping Times
2.1. Standard Shipping Times
Orders are typically processed within 1-2 business days after payment confirmation.
Delivery times vary based on location and distance:
Within Switzerland: Delivery is typically completed within 2-5 business days.
International Orders: Delivery times depend on the destination country and local postal services, usually ranging from 7-14 business days.
2.2. Seasonal and Regional Variations
Shipping times may be longer during peak seasons, holidays, or due to unforeseen delays (e.g., customs clearance for international orders).

3. Shipping Costs
Shipping fees are calculated based on the size, weight, and destination of your order and will be displayed at checkout. Customers are responsible for any additional customs duties, taxes, or fees for international shipments.

4. Order Tracking
Once your order has been shipped, you will receive a confirmation email with tracking information, if applicable. Tracking availability may vary depending on the shipping method and destination.

5. Packaging and Handling
We take great care in packaging our products to ensure they arrive in excellent condition. Bonsai trees are carefully prepared and shipped with detailed care instructions.

6. Damages and Lost Packages
6.1. Damages During Shipping
If your order arrives damaged, please contact us within 48 hours of delivery at info@hashiramabonsai.com. Include photos of the damaged item and packaging for assessment.
6.2. Lost Packages
If your package does not arrive within the estimated timeframe, please contact us at info@hashiramabonsai.com for assistance.

7. Restrictions
7.1. Bonsai Tree Shipping
Bonsai trees cannot be shipped outside Switzerland due to customs and phytosanitary restrictions.
7.2. Prohibited Destinations
We do not ship to countries or regions under embargo or with restrictive import regulations.

8. Contact Us
If you have any questions about shipping or need assistance with your order, please contact us:
Email: info@hashiramabonsai.com
Phone: +41 79 510 27 35
Address: Im Gschick 41, 3173 Oberwangen b. Bern, Switzerland

Thank you for choosing Hashirama Bonsai!